STEPS TROUBLESHOOTING

Description
This course is designed for maintenance staff that have a general working knowledge of control systems and their associated technology components. This course reinforces the methodology and processes which can be used to troubleshoot systems through classroom presentations, group discussions, quizzes and exercises.

Learning Outcomes
At the conclusion of this class, you will

• Be able to understand STEPS, the process
• Learn how to systematically aproach any control problem
• Be able to use the "divide & conquer" aproach
• Gain confidence in analyzing symptoms
• Understand the "logic rules" of elimination
• Be able to apply the STEPS process
• Identify ways the you can use for cause verification
• Build confidence in fixing the right problem

Outline

• Introduction
• Effective troubleshooting skills
• The human factor
  • Mental model
• Divide and conquer
• The attitude
• Fixing the right problem
• (d)STEPS® process explained
• Logic application
• Symptom analysis, evaluation and verification
• Relating symptoms to possible causes
• Determine most probable causes
• Testing and verification
• Solving the problem once
• Review

Duration
16 hours (two days)

Audience
Maintenance electricians, Controls/Application engineers

Course Material
Each participant will receive their own class binder with all reference material and exercises, so that these can be repeated later.

Hands-On Exercises
Customer specific